“Quotation” or Estimate” means the no obligation contract between the Company and the Customer on the mutually agreed terms and conditions.
“Customer” means the person contracting with the Company to provide the Services, whether or not he is the owner of the Goods, or Fixtures.
“Goods” means the thing or things in relation to which Relocation Services are to be provided but excluding coins, cash, bank notes cheques, money orders, postal orders, national saving certificates, premium bonds, travel tickets, passport, securities, manuscripts or documents of any description, Jewellery, Perishable goods, hazardous materials like Crackers, Explosives, Chemicals, Filled Gas Cylinders, Battery Acids, Inflammable Oils; such as Diesel, Petrol, Kerosene, Gasoline, Narcotics & Contraband items and other like items.
In respect of the Handyman Services: Company takes no responsibility of dismantling or reassembling of particle board furniture’s, Special furniture’s, Air conditioners. Customers are advised to make prior arrangement to use Handyman Services for all such materials.
For Vehicle Shifting: (a) Copy of all relevant documents has to be provided and must to be in the name of transferee or an approval from company to move in different name. (b) Cars must have approx. 10-15 liters fuel to drive on and off the loading and unloading point. (c) Two Wheelers: Please empty the fuel tank / oil completely to ensure no spillage / leakage in transit.
The Services are provided within normal working hours of the Company, which are 8:00 a.m. to 8:00 p.m. from Monday to Saturday and 8:00 am to 4:00pm on Sunday excluding public holidays. However upon pre booking we operate 24 hours packers and movers services.
Any quotation or moving estimate submitted by the Company to provide the Services shall be open for acceptance for a period of 15 days following the submission thereof, and shall thereafter be deemed withdrawn.
Once accepted, the quotation and all the terms therein shall be binding. The Company, to the exclusion of the Customer, shall decide how the Services are to be provided, and may vary its decision from time to time upon mutual agreement only and charged accordingly.
If Customer terminates the contract deposit towards the confirmation or confirmation advance is cancelled and will not be refunded.